Public Bank Ulu Tiram - Ulu Tiram, Johor Darul Ta'zim

amnh S.

Bad service . Aku tunggu bukan main lama pastu tak panggil pun number aku. Bila org nk tnye jeling jeen🙄

Mohammad N. N.

Very poor servis..... Menyesal datang sini... Kalau bukan sebab gaji, memang tak la aku nak datang cawangan sini...

FRANKLIN B.

Macam haramjadah.. Keluar 3,4 org msk sorang..

Chia Y.

I went for debit card replacement and debit card dispute .The services can be done at the same counter which is counter 9. So the staff gave me number 4 for debit card replacement. When I was at counter,the staff told me to take another number which is customer service counter for debit card dispute because here only do debit card replacement.So I went to take another number and waited for another 1 hour but at the end I went to the same counter again .I wonder why do I need to take different numbers when the services can be done at same counter?

Devi R.

Really bad management service compared few years back . Came just to clarify about fixed deposits with customer service. Not crowded at all. Only like 10peoples including me. Waited for 45mins for my number , went to ask this malay woman.' Why numbers start from 3... , never appear ? She replied , you just wait they will call. Now its crowded. I was like ' are you blind ? Not crowded at all. Then this malay staff told some other staffs. Then the next number come out starts from 3... already. And i noticed this customer service peoples can help some peoples who never take numbers . They think we are stupid and wont ask is it.
Very bad attitude. Next time if i go there , again same thing happen , i might take video thats it. As a proof.

m R.

The worst banking service I've experiences, very lousy. I'm opening a pbenterprise account, at first ok everything proceeding well, & the customer service Chinese girl asked me just wait for online banking id to be sent to my email for around 3 days.

After 3 days, I follow up, they said it was sent according to system. Ok I wait some more times, but I still didn't receive, follow up again on next working days. She said her colleague sent the email, I said I didn't receive, I even screenshot to her to proof I didn't receive. Then I asked to send again, she asked me to visit the bank for another thumbprint. But I'm very angry (which I'll explained later on), I said it's not my problem, why I need to waste my time visit bank again for thumbprint? If let say after the thumbprint I still receive nothing? Then I Whatsapp her said I'll go now, but can u make sure u let me thumbprint immediately? She said u come but take queue number, ok I go. Then I wait for 30 mins she keep saying wait ,after that her manager or what try again to send another email. Then I still receive nothing! I asked her how? She said change email lo in a very bad attitude, then I asked again how to change email? She said need to collect form from customer service. Need to wait again?!!!! Then at night I call hotline (which is very very hard to reach oso), the girl help me to solve my problem in only 1 min! Halo the girls working at the branch? Why still working there if u can't solve any of our problems?

At the same morning, I received 2 calls from public bank Ulu Tiram. 1st call received from a Malay guy at around 8am, asking me to transfer deposit in a very bad attitude. He said I notice u haven't transfer deposit for handling charges, then I said I haven't received my online login details. He tease me & say wait for the login details for what?!

Then the 2nd call from a Chinese lady from the branch, say I need to make sure my deposit is min 3k. Again I say I didn't receive my login details, she said "u transfer first lo" in a very bad attitude. Then I transfer, but still need to visit bank to wait for nothing?!

Pls la publice bank, improve your service, train your staff before let them start working. Really lousy!

Mengkek K.

Customer service waiting over 1 hour ,less man power bad attitude for female malay employee.arrogant

black A.

服务员态度越来越烂，顾客不会马来文，女马来员工讲解很不耐烦，开户口也不会问顾客需求，之后了解后又叫我多几天再来，我在哪里等了几久，等到号码后还没完全坐下就叫我去另一边填资料。填完资料又在哪里等等等，服务态度完全和4年前差到半死，迟早我钱不会放你这里！