Public Bank Batu Berendam Branch - Batu Berendam, Melaka

Nor A.

PUBLIC BANK, your Staff are rude! pergi bank pun jumpa rude staff. dalam telefon pun cakap rude tone juga. Lama dah plan nak refinance ke bank lain. Benci betul org yang rude pada customer ni. Memang la org berhutang tapi your only product is "HUTANG" kan? Bukan ada tunggakan pun. Kalau ada masa, lama dah pergi refinance bank lain cuma tiada masa je. Baik pergi BSN, maybank, CIMB. Staff bagus2. Duit aku, sukahati aku la.

Nazia B. O.

Staff sangat biadap. Kita faham kita berhutang dan kita vuba juga bayar, just minta jasa baik dan cuba nak beru ding dengan staff tapi dengan bahasa yang kasar dan biadap ckp kalau tk mampu jgn pakai kereta. Kami pun tak minta keadaan jadi susah mcm ni, ekonomi jadi tak baik kerana covid. Tak bole tak apa tapi cakap.lah dengan baik, explain dengan baik bukan denfan nada kasar dan sombong.

Shahida O.

I am 7 months pregnant, coming to open Sdn Bhd acc
This “special care” counter is super duper useless
I still need to wait for counter 10 (customer service) with really uncomfortable chair ; it really hurts my back. Only 1 counter available for the service?!!!!

And i can see 2,3 staffs are just standing

After 1 hour then another 1 counter open.

Staffs are not helpful

So what is the real reason for that special counter?!!!!

Tomas C.

This public bank has the worst car loan department I have ever encountered. Each time I approached the counter the personnel were unwilling to serve me and give me an unwelcome look. They are not friendly and not helpful. They are also very rude! If not because my loan is going to end soon, I will definitely get a new one.
This is not a recommended this bank for a car loan.

Candice M.

My son did his car loan with Cynthia of this branch. As usual, text messages and calls don't want to answer. Don't know what's her hp is for. Once she replied, she was rude. Loan documents signed since end July 2024, but till now, no updates nor documents received. How do these people work in a bank? I hope the Manager reads reviews.. the first and last time dealing with Public Bank, Batu Berendam branch.. terrible Cynthia ..

Nurul A. J.

Today 9/5/24. 13:50 - 14:15..Really disappointed with the service at Public Bank today. The lady at counter 1 and the one at counter 9 were incredibly rude. They didn't answer my questions properly and their explanations were incomplete. It felt like they didn't care about helping customers at all.
Honestly, they should pack their things and find a job they're actually suited for, because they're not cut out for customer service.
Public bank, Please send your staff for proper training on how to handle customer inquiries. They need to learn how to communicate with people from all walks of life.
On a positive note, big thanks to the Malay guy sat behind the counter 1 who actually understood my questions and helped me out.

Mr B.

just now call this bank and ask for hire purchase information and the staff answering tone very harsh and rude then during to end my call i hear she put the phone like want to smash the phone without any greeting after end the call...very bad attitude when entertain customer.

Sunny G.

Banking counter service need go for more training.. dun always said ur outlet busy as an excuse.. today Are 28/8/2023 but on wall still show 25/8/2023. if can’t afford then close it. Dun show bad face to customers. More customer must more appreciate that n improve ur services not become more worst!!! Busy busy… u busy.. then Customer not busy.. pls la!!

RESPECT UR JOB DO IT THE BEST

Branch manager pls take noted.
If really can’t perform better ask ur staff go back face toilet bowl to work no need face human.. pls learn more abt hospitality 👍🏻
Worst experience here

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